FireSafe Outlets works hard to ensure the quality and integrity of each product. However, if you are unsatisfied with your product, you have up to 14 days from your shipment date to return or exchange items purchased at firesafeoutlets.com. Valid proof of purchase is required to complete a return or an exchange. Please note: Refunds will be issued based on the original form of payment. Please allow up to 30 business days for your return to be processed once it arrives at our facility. You will receive an email once your return has been processed and we have issued your refund.

What items are eligible for a refund or to be exchanged?

Eligible items must be undamaged and must be returned with all components including the original packaging, installation manual, and 4 9volt alkaline batteries. Items not in this condition or with missing components will not be accepted.
Original shipping charges are non-refundable.

I received a damaged or defective item. How can I return or exchange it?

We’re sorry to hear your item did not arrive quite as expected and we would like to promptly resolve this with you. Items which are damaged or defective may be returned or exchanged via our Limited Warranty. If you receive damaged or defective items, please contact our Customer Support team for assistance at: support@firesafeoutlets.com For more information regarding our Limited Warranty, please click here.
Please note: all exchanges are subject to product availability and FireSafe Outlets reserves the right to provide a refund in place of an exchange in all circumstances.

How much is the return or exchange shipping fee for online purchases?

If you qualify for free returns/exchanges, a prepaid shipping label to mail your items back will be provided to you at no additional cost. If you order does not qualify for free returns/exchanges, you can still get a label to mail your items back. A $5 fee will be deducted from your refund in order to cover shipping costs.

How do I return or exchange my items?

If your item meets the eligibility criteria for a return or an exchange, please contact support@firesafeoutlets.com with your order number to initiate a return.

How long do I have to return or exchange an item I bought from FireSafe Outlets?

Products purchased online must be returned or exchanged through our website within 14 days from your shipment date.

I received FireSafe Outlets as a gift. How can I receive a refund?

FireSafe Outlets does not offer gift return or gift exchange options at this time.

How are exchanges credited?

For exchanged items, the item is first processed as a return. Then, a second transaction for your new, exchanged item takes place to complete your exchange.